Quality of Communication skills of nurses worked at the Hospitals Affiliated to Jahrom University of Medical Sciences, Iran

Authors

  • Zohreh Badiyepeymaiejahromi Ph.D Candidate in Nursing, Student Research Committee, Shiraz University of Medical Sciences, Shiraz
  • Somayeh Ramezanli Instructor, School of Nursing, Jahrom University of Medical Sciences, Jahrom
  • Mehran Farzaneh Student Research Committee, Jahrom University of Medical Sciences, Jahrom
  • Camellia Torabizadeh Associate Professor, Shiraz University of Medical Sciences, Shiraz

DOI:

https://doi.org/10.3329/bjms.v17i2.35884

Keywords:

communication, skill, nurses, nursing, hospital

Abstract

Objective: Communicating with patients is not only among the principles of care, but it is considered as one of the key roles of nurses. As nurses are skilled in other clinical skills, their communication skills should also be adequate. The aim of this study is to determine nurses’ communication skills.

Materials and Methods: This descriptive study was conducted in 2015 in hospitals affiliated to Jahrom University of Medical Sciences. 215 nurses participated in the study using census method. Data was collected using valid and reliable communication skills (α=0.885). The quality of communication skills was classified on three levels: poor, average, and good.

Results: Quality of communication skills of 120 (55.8%) of nurses was weak, 95 (44.2%) moderate, and there was no good evaluation (0%). The communication skills of most nurses were weak in the areas of conscious start (75.8%), verbal and nonverbal communication skills (86.5%), inner and outer harmony (92.6%), respect for the patient (94.4%) and the unconditional acceptance of patient (100%). There was a significant relationship between the nurses’ educational level, mean age and work experience with quality of communication skills (p <0.05).

Conclusion: The results indicate the low ability of nurses in terms of communication skills with the patient. It seems that teaching communication skills, as well as the revision of management, description of job responsibilities, increasing job autonomy and decision-making power for nurses can be the effective ways to improve nurse-patient communication which leads to enhancing the quality of care from patients.

Bangladesh Journal of Medical Science Vol.17(2) 2018 p.275-281

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Author Biography

Zohreh Badiyepeymaiejahromi, Ph.D Candidate in Nursing, Student Research Committee, Shiraz University of Medical Sciences, Shiraz



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Published

2018-03-23

How to Cite

Badiyepeymaiejahromi, Z., Ramezanli, S., Farzaneh, M., & Torabizadeh, C. (2018). Quality of Communication skills of nurses worked at the Hospitals Affiliated to Jahrom University of Medical Sciences, Iran. Bangladesh Journal of Medical Science, 17(2), 275–281. https://doi.org/10.3329/bjms.v17i2.35884

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Original Articles