Levels of Patient Satisfaction Regarding Healthcare Services in Upazila Health Complexes

Authors

  • Sayeda Mukta Chowdhury MPH Fellow, Dept. of Public Health & Hospital Administration, NIPSOM, Dhaka, Bangladesh.
  • ANM Shamsul Islam Associate Professor, Dept. of Public Health & Hospital Administration, NIPSOM, Dhaka, Bangladesh.
  • Md Raziur Rahman Lecturer, Institute of Health Technology, Dhaka, Bangladesh.
  • Mollah Al Zabir Medical Officer, Dhaka Dental College and Hospital, Dhaka, Bangladesh.
  • Sara Khan MPH Fellow, Department of Public Health, North South University, Dhaka, Bangladesh.
  • Shajeda Azizi Research Associate, International Online Journal Hub, Dhaka, Bangladesh.
  • Mohammad Nurunnabi Assistant Professor, Dept. of Community Medicine, Sylhet Women’s Medical College, Sylhet, Bangladesh.

DOI:

https://doi.org/10.3329/emcj.v8i2.69619

Keywords:

Patient’s satisfaction, Upazilla health complex, Healthcare Services

Abstract

Background: Patient satisfaction always influences a person to estimate the quality of their healthcare experiences and maintains a continuous relationship with the physicians. The scope of healthcare services varies from country to country.

Methodology: A hospital-based cross-sectional study was conducted to assess the levels of patient satisfaction regarding healthcare services among the 202 patients in the purposively selected Upazilla Health Complexes (UHCs) located in Dhaka, Bangladesh.

Results: The mean age of the service receivers was 38.88±12.48 years, more than half (56.9%) were homemakers and had no formal education (32.7%), and they came from lower-income families (83.7%). Two-thirds (65.8%) of the patients have received services from OPD. Above half of the patients (59.0%) were satisfied with the services of the UHCs. The satisfaction with doctors was statistically significant with patient occupation and family income; satisfaction with nurse’s services was significant with patient’s education, occupation, and family income; satisfaction with paramedic services was significant with patient’s age and family income. Satisfaction about treatment, cleanliness, environment, and health services of the UHCs were significant with education. Satisfaction with investigation services was significant with education and family income. The patient’s occupation was also significant with the levels of patient satisfaction.

Conclusion: To improve the patient satisfaction proper attention should be given to the cleanliness of the UHCs and informing people about all the services of the UHCs.

Eastern Med Coll J. July 2023; 8 (2): 31-38

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Published

2023-11-23

How to Cite

Chowdhury, S. M., Islam, A. S. ., Rahman, M. R. ., Al Zabir, M. ., Khan, S. ., Azizi, S. ., & Nurunnabi, M. . (2023). Levels of Patient Satisfaction Regarding Healthcare Services in Upazila Health Complexes. Eastern Medical College Journal, 8(2), 31–38. https://doi.org/10.3329/emcj.v8i2.69619

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Original Article